Careers
Customer Support Representative
Be the first voice our clients hear. You will handle inbound and outbound calls for Daiichi Real Estate, answer property questions clearly, and make sure nothing is left unresolved. This position is open to female candidates only. It is with our collaborating property business, and is not a software or IT position.
Please read: this role is with Daiichi Real Estate
Daiichi Real Estate is a separate property business that we collaborate with. This is not a software, IT, or technology position, and it does not involve development work. Apply only if you are looking for a role in property and sales.
- Company
- Daiichi Real Estate
- Department
- Customer Support
- Location
- DHA, Gujranwala, Pakistan
- Workplace
- On-site
- Employment type
- Full-time
- Experience
- Entry level welcome, experience preferred
What you will do
- Handle inbound calls and answer questions about properties, plots, and availability politely and accurately.
- Make outbound calls to follow up on enquiries, confirm site visits, and check in on open issues.
- Log every conversation in the CRM so the next person has the full picture.
- Pass serious buyers to the sales consultants, and follow each one through to resolution.
- Reply to messages across email and WhatsApp within agreed response times.
- Flag recurring problems and suggest how they could be fixed at the source.
What we are looking for
- This position is open to female candidates only.
- Clear, confident spoken English and Urdu.
- Patient and professional telephone manner, including with frustrated callers.
- Comfortable using a computer, a CRM, and messaging tools.
- Organised, reliable, and able to keep accurate notes.
- Available to work on-site in DHA, Gujranwala.
Nice to have
Not required. Apply even if none of these apply to you.
- Previous call centre, front desk, or customer service experience.
- Any exposure to property, plots, or real estate enquiries.
Other ways to apply
If you would rather not use the form, send your CV directly and mention the role title.